
Advocating for family support services nationwide
Family Start is a nationwide early intervention home visiting service supporting whānau from pregnancy through early childhood.The programme is now under review as part of a broader $529 million reassessment of services for vulnerable families. While contracts have been temporarily extended to March 2027, Cabinet decisions in late March 2026 will determine the future of Family Start and similar prevention services.At the same time, recent coroner and oversight body findings following the death of Malachi Subecz have highlighted ongoing gaps in the child protection system, including incomplete implementation of key recommendations from the late Dame Karen Poutasi’s review. These findings reinforce the importance of strong, community-based prevention.The evidence is clear: early support delivered by trusted, local providers plays a critical role in keeping tamariki safe and reducing pressure on crisis services.Family Start is a core part of that prevention system. Reducing or weakening it risks widening the very gaps these reviews have identified — at a time when strengthening early intervention is most needed.
Hear whānau and kaimahi speak to the true impact of Family Start and why it's so important.
• Loss of early support for thousands of whānau
• Increased pressure on crisis services
• Wider gaps in child protection
• Loss of trusted, community-based relationships
• Workforce instability and service disruption


Family Start operates at scale across Aotearoa, delivered by 43 trusted community providers supporting whānau facing complex and overlapping challenges. It forms part of a wider prevention system currently spanning 1,800 services and 810 contracts, reflecting the breadth of early support required across communities.Its strength lies in sustained, relationship-based support, working alongside whānau over time to build parenting capability, improve stability, and connect families to the services they need. By intervening early, Family Start reduces the likelihood of more intensive interventions later, including involvement with the child protection system.The long-term impact of this approach is significant. Evidence shows that for every $1 million invested, early intervention programmes like Family Start can generate between $7 million and $13 million in long-term benefits, including reductions in infant mortality (up to 42% in the first year), increased immunisation and education participation, and lower rates of abuse, crime, and long-term welfare dependency.This prevention is core infrastructure that strengthens whānau, improves outcomes for tamariki, and reduces pressure on the wider system over time.
| Provider | Address | Phone |
|---|---|---|
| Anglican Family Care | 266 Hanover Street, Dunedin | 0800 326 2273 |
| Anglican Trust for Women and Children | 10 Beatty Street, Auckland | 09 276 2379 |
| Barnardos Aotearoa | 14 Blair Street, Wellington | (04) 385 7560 |
| Early Start | Level 1/7 Winston Ave, Christchurch | (03) 365 9087 |
| Family Success Matters | 86h Plunket Ave, Auckland | 0800 326 78278 |
| Hauraki Māori trust Board | 41 Belmont Road, Paeroa | (07) 862 7521 |
| Family Start Nelson Tasman | 73 Quarantine Road, Nelson | (03) 547 0940 |
| Kahungunu Executive Ki te Wairoa Charitable Trust | 65 Queen Street, Wairoa | (06) 838 6835 |
| Kirikiriroa Family Services Trust | 115 Rostrevor Street, Hamilton | (07) 848 0008 |
| Kowhai Consulting Services Ltd | 17 Claudelands rd, Hamilton | 0800 323 543 |
| Manaaki Ora | 1272 Fenton Street, Rotorua | 0800 348 2400 |
| Nāku Ēnei Tamariki | 7 Barnes Street, Lower Hutt | (04) 939 4630 |
| Kawakawa Ngati Hine Health Trust | 2-4 Rayner Street, Kawakawa | 0800 737 573 |
| Presbyterian Support Northern | Level 3, 205 Great South Road, Auckland | (09) 520 8600 |
| Presbyterian Support South Canterbury | 12 Park Lane, Timaru | (03) 687 7945 |
| Presbyterian Support Southland | 183 Spey Street, Invercargill | (03) 211 8200 |
| Tūhoe Hauora | 42-44 Tūhoe Street, Taneātua | (07) 3129874 |
| Raukawa Charitable Trust | 1 - 11 Raukawa Way, Tokoroa | 0800 728 5292 |
| Raukawa Whanau Ora Ltd | 152 Bath Street, Levin | (06) 368 8678 |
| Whānau Āwhina Plunket | Level 3, 40 Mercer Street, Wellington | 0800 184 803 |
| Taeaomanino Trust | 10 Prosser Street, Wellington | 0800 345 345 |
| Tai Poutini Whanau Po Kite ata Trust | 107 Bright Street, Greymouth | 0800 800 285 |
| Taumarunui Community Kokiri Trust | 121 Hakiaha Street, Taumarunui | (07) 895 5919 |
| Te Hau Ora O Ngapuhi | 113 Broadway, Kaikohe | 0800 484 006 |
| Te Kupenga Hauora-Ahuriri | 5 Sale Street, Napier South | (06) 835 1840 |
| Te Manu Torua | 10 Tebbs Lane, Tauranga | 0800 114 900 |
| Te Oranganui | 133 Wicksteed Street, Whanganui | (06) 349 0007 |
| Te Pou Oranga o Te Whakatohea Charitable Trust | 122 St John Street, Opotiki | (07) 315 6150 |
| Te Puawaitanga ki Ōtautahi Trust | Level 3, 7 Winston Ave, Christchurch | 0800 66 99 57 |
| Te Rarawa Anga Mua | 16 Matthews Avenue, Kaitaia | (09) 408 0141 |
| Ngati Porou Oranga | 75 Huxley Road, Gisborne | (06) 867 9960 |
| Te Taiwhenua o Heretaunga Trust | 821 Orchard Rd, Hastings | (06) 871 5350 |
| Ngāti Awa Social and Health Services | 15 Golf Links Road, Whakatane | (07) 306 0096 |
| Te Uri o Hau Tangata Development | 2/5 Hunt Street, Whangarei | (09) 459 7001 |
| The Fono Trust | 117 Carbine Road, Auckland | 0800 366 648 |
| Turuki Health Care | 37 Andrew Baxter Drive, Auckland | (09) 280 2990 |
| Tūwharetoa ki Kawerau Hauora | 28-30 Islington Street, Kawerau | (07) 323 8025 |
| Wesley Community Action | Epworth House, 75 Taranaki Street, Wellington | (04) 385 3727 |
| Whaiora Whanui Trust | 394 Queen Street, Mastereton | (06) 370 0818 |
If you’ve experienced Family Start as a whānau member, kaimahi, or partner — your voice matters.Real stories and perspectives help show the impact of early support, strengthen understanding of what works, and ensure decisions are informed by those closest to the work.Help us protect Family Start and our tamariki.